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Privacy Policy

This privacy policy sets out how HVAC Online uses and protects any information that you provide when you use this website. HVAC Online is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, you can be assured that it will only be used in accordance with this privacy statement. HVAC Online may change this policy from time to time by updating this page. You should check this page occasionally to ensure that you are happy with any changes.

What We Collect

We may collect the following information:

  • Name
  • Contact information, including email address
  • Demographic information such as postcode, preferences, and interests
  • Other information relevant to customer surveys and/or offers

For the exhaustive list of cookies we collect, see the List of cookies we collect section.

What We Do with the Information We Gather

We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

  • Internal record keeping.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers, or other information which we think you may find interesting using the email address you have provided.
  • From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax, or mail. We may use the information to customize the website according to your interests.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure, we have put in place suitable physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

How We Use Cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added, and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes, and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about web page traffic and improve our website to tailor it to customer needs. We only use this information for statistical analysis purposes, and then the data is removed from the system.

Overall, cookies help us provide you with a better website by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Links to Other Websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over those other websites. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites, and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

Manage Your Personal Information

We are committed to helping you protect your personal information and provide the following options for you to manage the collection and usage of your personal information:

Opt-out of marketing from HVAC Online. You may opt-out of marketing from HVAC Online at any time. To unsubscribe from our emails, simply click the unsubscribe link included at the bottom of each email. You may also email us at support@hvaconline.com or write to us at [Your Company's Address] to opt-out of our emails and any other marketing campaigns.

Opt-out of data sales. To request that we do not sell your personal information to third parties, please email us at support@hvaconline.com or write to us at [Your Company's Address]. We will not sell, distribute, or lease your personal information to third parties unless we have your permission according to the provisions within this Privacy Policy or are required by law to do so. We may also use your personal information to send you promotional information about third parties which we think you may find interesting; you may opt-out of these communications simply by opting out of our marketing campaigns.

Access and Delete your personal information. At any time, you may request to know what (if any) of your personal data we have on file. You may also request that we delete any or all of this information from our records. To do so, simply email us at support@hvaconline.com or write to us at [Your Company's Address] and request that we remove your personal information from our records.

We will not sell, distribute, or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

You may request details of personal information which we hold about you under the Data Protection Act 1998. If you would like a copy of the information held on you, please write to us at [Your Company's Address].

If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible at the above address. We will promptly correct any information found to be incorrect.

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