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In some rare instances, you may need assistance with a return. Don't worry! The following information will help you process your return:

Return Authorization No returned merchandise will be accepted without a Return Material Authorization (RMA). Please contact our customer solutions team at our toll-free number to obtain an RMA # and shipping instructions. We will credit you in the same manner as your original payment within 10 business days of receiving the returned item.

Unopened Merchandise You may return any "unopened" products and accessories within 30 days of delivery for a full refund. Simply return the item to us using a shipping label purchased directly through UPS or FedEx. Using a non-approved shipping method can cause delays and damage that may impact our ability to process your refund. Some products include free shipping, so if you return one of these products, our actual outbound shipping costs will be deducted from your refund.

Opened Merchandise "Opened" and unused products and accessories in their original packaging can be returned within 30 days of delivery*, but will be subject to a 25% restocking fee to cover testing, cleaning, and repackaging expenses. Simply return the item to us using a shipping label purchased directly through UPS or FedEx. Using a non-approved shipping method can cause delays and damage that may impact our ability to process your refund. Some products include free shipping, so if you return one of these products, our actual outbound shipping costs will be deducted from your refund. Opened returns must be in salable condition with original materials and packaging.

*Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair, which may be covered under warranty.

Factory Direct Items These items are shipped directly from the manufacturer and may be returned with the manufacturer's approval. If approved, you may be responsible for round-trip shipping costs, as some products include free shipping, but the cost of shipping may be included in the retail price. You may also be responsible for a restocking fee of up to 25%.

Cancelled Orders An order that has shipped cannot be canceled. If you refuse an order that has already been shipped, not due to damage, you will be responsible for paying an ORDER RETURN FEE. We incur a fee from the freight carrier to return items that have been shipped; this fee depends on the item refused and the destination location.

Built-to-Order Items There are no returns allowed for products that have been specially built for you and shipped by the manufacturer. These items are not routinely stocked at our warehouse and therefore cannot be returned.

Installed Items Once an item has been installed, it cannot be returned. Any damage due to improper installation is the responsibility of you or your installer. A warranty claim can be made, but it is up to the manufacturer's discretion if they will cover any costs associated with an incorrect installation.

Damaged Products You must inspect the goods before signing the delivery receipt from the carrier. If you sign the delivery receipt without inspecting the shipment, you will be responsible for filing a freight claim and arranging for a repair or return of the damaged goods. Concealed damage claims must be reported immediately.

Suspect Damage Occasionally, the outer carton may appear damaged, but the product inside the box is perfectly fine. If you suspect concealed damage, note "Possible Freight Damage" on the delivery receipt while the driver is present. This way, if you discover later that the product is damaged, the remedy of a freight claim is less of a hassle.

Obvious Damage Do not sign for damaged products. If your product arrives damaged, please (a) REFUSE DELIVERY and (b) Call Us Immediately so we can process the appropriate claims and coordinate an exchange for you.

Defective Products We encourage you to test your product within 15 days of receipt so we can quickly remedy any mechanical problems. If you think your product is defective, don't worry.

In most cases, it's a simple issue that can be resolved over the phone. You are also welcome to contact the manufacturer's customer service departments. They have expert technicians standing by to help solve your issue. Please have your model number and serial number available for the fastest service.

Engine-powered equipment cannot be returned once it has been gassed or oiled due to federal shipping regulations. If the product has been gassed or oiled, it needs to be taken to an authorized service center for repair, which may be covered under warranty.